Passport Canada has implemented a timing change to its office hours in 2025 as part of efforts to streamline operations and improve service delivery. However, instead of reducing congestion, these changes have resulted in unexpected passport delays, particularly in major urban centres such as Toronto, Vancouver, and Montreal.
The adjustments come amid a record-high demand for new and renewed passports, following increased international travel post-pandemic and updated travel document requirements by foreign governments.
What Are the New Passport Office Hours?
Under the new Passport Canada timing change, most passport offices now operate from 8:30 AM to 3:30 PM, Monday to Friday, with extended hours available only at selected regional offices.
Some key changes include:
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No weekend operations at most locations
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Appointment slots reduced at smaller service points
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Walk-in services only available at certain centres with limited daily capacity
This reduction in service windows has contributed significantly to passport delays, especially during peak travel months like May and June.
What’s Causing the Long Queues?
There are several factors contributing to the long queues and office delays:
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Reduced walk-in slots and shorter office hours
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Increased travel demand for summer 2025
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Staff shortages in passport offices
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Increased scrutiny and processing times for passport applications
As a result, many applicants are being forced to queue as early as 5 AM just to secure a same-day processing slot.
How to Avoid Passport Delays
To navigate the passport office canada system effectively and reduce wait times, consider the following steps:
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Book an appointment online using the IRCC portal — do this as early as possible.
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Avoid Mondays and Fridays, which are the busiest days. Mid-week mornings tend to be lighter.
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Use regional offices with extended hours if you’re outside major cities.
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Choose courier delivery when available to avoid returning to the office.
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Prepare all documents in advance, especially ID proofs and photos, to avoid application rejections.
Staying updated on Passport Canada office notices is crucial to avoiding wasted trips or processing delays.
Alternatives to In-Person Visits
While the passport delays are mainly affecting walk-in applicants, those who are eligible for online renewal or mail-in services are advised to use those instead. These services allow you to:
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Apply from home
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Upload documents digitally
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Pay fees online
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Receive your passport by mail
This is particularly useful for non-urgent applications or simple renewals. However, first-time applicants and those with special travel requirements still need to attend in person.
How the Government is Responding
The federal government has acknowledged the surge in complaints regarding passport delays and office delays. It has announced the following interim solutions:
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Deploying temporary staff to high-volume offices
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Setting up mobile passport service kiosks in rural areas
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Increasing automation for passport tracking
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Expanding hours at selected regional offices in June 2025
Though helpful, these measures may take time to reduce congestion, especially before the summer travel rush.
What to Bring for Faster Processing
Whether applying in person or by mail, always have the following ready:
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Valid ID (original and copy)
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Passport photos that meet requirements
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Completed application form
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Proof of travel (for urgent processing)
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Fee payment method (credit/debit card)
This ensures your visit is efficient and reduces your chance of being turned away due to incomplete documentation.
Final Thoughts
The timing change introduced by Passport Canada was aimed at improving efficiency but has instead triggered widespread passport delays and office delays. To avoid being caught in long queues or missing your travel dates, be proactive: book early, know your options, and come fully prepared.
Frequently Asked Questions
What are the new Passport Canada office hours?
Most offices now operate from 8:30 AM to 3:30 PM, Monday to Friday, with limited extended hours at regional offices.
Why are passport offices so crowded in 2025?
Increased travel demand, reduced service hours, and staff shortages have caused long queues and passport delays.
Can I still get my passport processed urgently?
Yes, if you provide proof of urgent travel. However, walk-in slots are very limited, and early arrival is recommended.
Is online application available?
Yes, for renewals and non-urgent requests. First-time applicants usually still need an in-person visit.
What should I bring to avoid being turned away?
Bring a valid ID, passport photos, completed form, travel proof (if urgent), and fee payment — all documents must be complete and accurate.
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Aanchal is a passionate writer with a keen interest in storytelling, content creation, and creative expression. She enjoys exploring diverse topics and crafting engaging narratives that captivate readers.